Privacy Policy.

Welcome to Challenz. Challenz is a digital platform where users can create, post, view, and interact with challenges and other user-generated content. Challenz also includes a feature called My Loops, which allows users to participate in qualifying transactions, repeat-purchase journeys, promotions, discounts, rewards, and related benefits offered through participating businesses, riders, merchants, or service providers. This Privacy Policy explains how Challenz collects, uses, stores, shares, and protects your information when you use the Challenz mobile application, the Challenz website or landing pages, challenge-posting and social interaction features, content upload features, messaging, reporting, and moderation features, My Loops features, QR-code based interactions, merchant, rider, and service-provider features, customer support and communication channels, and any related services operated under Challenz. By using Challenz, you agree to the practices described in this Privacy Policy.

Challenz is operated by MegaBliss LTD and/or its affiliates, subsidiaries, local operating entities, or future affiliated entities responsible for operating the Challenz service in relevant markets. For privacy-related questions, contact us at: • Email: challenzsocial@gmail.com • Phone / WhatsApp: +64 20 4759 9975 • Address: 30A Sunnymead Road, Glen Innes, Auckland 1072, New Zealand

This Privacy Policy applies to: • Users who create or view challenge content • Users who upload videos, images, captions, or comments • Users who participate in social features such as likes, follows, sharing, messaging, or reporting • Users who use My Loops • Merchants, riders, drivers, or service providers participating in Challenz programs • Individuals who scan QR codes or interact with Challenz-enabled business flows • Anyone who contacts Challenz for support or inquiries

We may collect different types of information depending on how you use Challenz, including information you provide directly, challenge content and social activity data, My Loops data, QR code and verification data, device and technical data, location data, and communications with Challenz.

When you register or use Challenz, we may collect: • Your name, where provided • Username • Email address, where applicable • Password or login credentials • Profile photo or avatar • Bio or profile details • Date of birth or age confirmation, where needed • Language preferences • Merchant or business information, if you register as a business • Rider or service-provider information, where applicable • Information you provide to customer support

Because Challenz is first and foremost a challenge-posting platform, we may collect and process information related to your content and interactions, including: • Videos, photos, or images you upload • Captions, titles, hashtags, descriptions, and challenge labels • Audio content included in your uploads • Comments, likes, reactions, votes, or other interactions • Shares or repost activity, follower and following activity • Saved or bookmarked content • Reports you make about content or users • Moderation-related records • Direct messages or other in-app communications, if such features are available • Participation history in challenges, contests, competitions, or themed activities • Engagement metrics such as views, watch time, completion rates, and interactions

When you use My Loops, we may collect and process information such as: • Qualifying transactions connected to a Loop • Date and time of transactions and transaction amounts • Merchant, rider, business, or service point involved • Whether you completed qualifying steps of a Loop • Whether a Loop was completed, closed, or redeemed • Whether you became eligible for a discount, reward, or benefit • QR scans or app confirmations connected to Loop progression • Fee-related records, balances, or verification details where applicable • Suspicious, duplicate, or irregular Loop activity indicators

Where QR codes or scan-based flows are used, Challenz may collect: • QR code identifier • Scan time and date • Device or session identifier • Associated merchant, rider, or business location • Whether the scan advanced a Loop or verified a transaction • Offline scan status and later synchronization records • Fraud monitoring signals tied to scan frequency or irregular patterns

We may automatically collect technical information such as: • Device model and operating system • App version and IP address • Mobile network data and browser type, where applicable • Device identifiers and log data • Crash reports, diagnostics, and performance data

We may collect location information where needed for platform functionality, fraud prevention, merchant verification, rider verification, content relevance, service delivery, or support. This may include approximate location, GPS-based location where enabled, location linked to a challenge event or business point, and route or service-location patterns for Loop verification. You may manage some location permissions through your device settings, but disabling them may affect some Challenz features.

If you contact Challenz by email, phone, WhatsApp, or another support channel, we may collect and keep a record of the information you voluntarily provide, including your contact details, the contents of your message, attachments or screenshots you send, the date and time of the communication, and records of follow-up communication or resolution steps. We use this information to respond to inquiries, provide support, investigate issues, resolve complaints, and improve our services.

We use your information to: • Create and manage your account • Allow you to post, upload, and manage challenge content • Display content to other users according to platform settings • Support social features such as likes, comments, following, sharing, and messaging • Personalize your experience and recommend content • Measure engagement and improve platform performance • Operate contests, challenges, competitions, and participation systems • Moderate content and enforce community standards • Investigate reports, complaints, abuse, or misconduct • Operate and improve My Loops • Verify transactions, QR scans, and reward eligibility • Apply Loop-based discounts, rewards, or benefits • Onboard and manage merchants, riders, or participating businesses • Detect fraud, manipulation, or misuse and comply with legal obligations

When you upload or post content on Challenz, certain information may become visible to other users depending on platform design and settings. This may include your username, profile photo, challenge posts, captions, comments, likes or visible interactions, follower relationships, and public participation in challenge activities. You are responsible for the content you choose to share publicly. Please avoid posting sensitive personal information unless you are comfortable making it visible according to your selected audience or platform settings.

We may share information in the following cases: With Other Users: If you post content publicly or engage in public social features, other users may see your username, content, comments, likes, profile details, and other visible interactions. With Merchants, Riders, or Participating Businesses: We may share limited necessary information to verify Loop progression, confirm transaction-related eligibility, apply discounts or benefits, resolve disputes, or reconcile activity records. With Service Providers: We may share data with trusted third-party service providers that help us operate Challenz, including cloud hosting, analytics, authentication tools, content delivery, moderation or safety tools, and fraud prevention tools. With Affiliates and Successor Entities: We may share information with affiliates, subsidiaries, future local operators, or successor entities involved in operating or expanding Challenz. For Legal and Safety Reasons: We may disclose information where required to comply with law or lawful requests, enforce our policies, investigate fraud or abuse, or protect users, merchants, businesses, Challenz, or the public. In Business Transfers: If Challenz or its operating entity is involved in a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that process, subject to applicable law.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including maintaining user accounts, operating challenge and social features, storing content and engagement history, operating My Loops and related transaction records, handling disputes, reports, and moderation matters, detecting fraud, and complying with legal, tax, accounting, and regulatory obligations. Some content, reports, moderation records, transaction records, and Loop records may be retained longer where necessary for safety, audit, legal, or fraud-prevention purposes.

We take reasonable technical, organizational, and administrative measures to protect your information, including access controls, internal authorization limits, authentication protections, encrypted transmission where appropriate, monitoring and logging, fraud detection systems, and secure storage practices. However, no method of storage or transmission is completely secure. You are responsible for keeping your login credentials confidential and informing us if you suspect unauthorized access to your account.

Depending on applicable law, you may have rights to: • Access your personal information • Correct inaccurate information • Request deletion of certain information • Object to certain processing • Withdraw consent where applicable • Request restriction of processing • Request a copy of certain information • Complain to a relevant authority You may also be able to edit profile information, delete certain content, manage privacy or visibility settings, and manage permissions such as location or notifications through your device. We may still retain certain information where necessary for legal compliance, fraud prevention, moderation, recordkeeping, or enforcement purposes.

Challenz is not intended for children below the minimum age allowed under applicable law and platform rules. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has improperly provided personal information to Challenz, contact us so appropriate action can be taken.

Your information may be stored or processed in countries different from your own, including countries where our hosting, analytics, support, or other service providers operate. Where required, we will take reasonable measures to protect personal information in accordance with applicable law.

If Challenz operates a website, dashboard, or web portal, we may use cookies or similar technologies for login and authentication, preferences, security, analytics, performance monitoring, and service improvement.

To protect Challenz and its users, we may review and act on suspicious or harmful behavior, including fake accounts, spam activity, abusive or illegal content, harassment, impersonation, manipulation of views, likes, votes, or challenge participation, fraudulent Loop generation, duplicate QR scans, false transaction claims, and misuse by merchants, riders, businesses, or users. Where necessary, Challenz may suspend, restrict, remove, review, reverse, or investigate accounts, content, benefits, or transactions.

Challenz may integrate with or link to third-party services. We are not responsible for the privacy practices of third parties outside our control. You should review their privacy policies separately where relevant.

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the app, website, email, SMS, WhatsApp, or other appropriate means. Your continued use of Challenz after the updated Privacy Policy takes effect means you accept the revised version, to the extent allowed by law.

If you have questions or requests related to privacy, contact: Challenz / MegaBliss LTD • Email: challenzsocial@gmail.com • Phone / WhatsApp: +64 20 4759 975 • Address: 30A Sunnymead Road, Glen Innes, Auckland 1072, New Zealand If you contact us by email, phone, or WhatsApp, we may keep a record of the information you voluntarily provide in order to respond to your inquiry, resolve issues, and improve support.